Quoted in Forbes: being less reactive and more intentional with workplace communication

“Don’t Take Things So Personally:  High reactivity often comes from elevated personal investment. In other words, when we take things personally. That’s a state of amygdala-hijack. First, breathe. Reclaim the brain. Second, shift perspective. People are usually clear on what they want from another person. When we are clear what we want for the other person, it allows us to take things less personally and be more deliberate.”

It’s easy to misinterpret what other people say and do, but this can lead to internal conflicts. A team that spends a lot of time dealing with misunderstandings loses valuable time devoted to being productive. Correcting a misunderstanding is much harder than learning to think before acting. When in control of your reactions, you can better evaluate current situations, see better solutions, and establish rapport with other employees.

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