15 Ways CEOs Can Balance KPIs And Real-Time Intervention For Better CX
Trust And Verify; Walk The Floor
“Trust and verify; do not rely on the reporting alone. Walk the floor and put yourself in the seat of the customers or stakeholders. Know how your company is actually performing and model that for people throughout the organization. Data can lie—experience does not! – David Taylor-Klaus, MCC, CPCC, DTK Coaching”
